shipping policy
At CrittoPets, we are committed to delivering your pet products quickly and efficiently. Please review our shipping policy below:
Processing & Delivery Time
- Orders are processed within 1-3 business days after payment confirmation.
- Estimated delivery time is 7-14 business days, depending on your location and courier service.
Shipping Rates & Methods
- Shipping costs are calculated at checkout based on your order size and destination.
- We use reliable courier partners to ensure timely and secure delivery.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email.
- You can track your shipment on our website or through the courier's tracking portal.
Shipping Restrictions
- We currently ship within United State.
- We do not ship to P.O. boxes or military addresses.
Delays & Issues
- While we strive to meet estimated delivery times, delays may occur due to weather, customs, or other unforeseen circumstances.
- If your order has not arrived within the expected timeframe, please contact us at support@crittopets.com.
Damaged or Lost Packages
- If your package arrives damaged, please contact us immediately with photos of the product and packaging.
- If your package is lost in transit, we will work with the courier to resolve the issue.
For any questions regarding shipping, feel free to reach out to us at support@crittopets.com or visit www.crittopets.com.