Return and Refund Policy

At CrittoPets, we want you and your pet to be completely satisfied with your purchase. If you’re not happy with your order, please review our return policy below.

1. Eligibility for Returns

You may return an item if:
✔ It is unused, unopened, and in its original packaging.
✔ The return request is made within 7 days of delivery.
✔ The item is defective, damaged, or incorrect.

Non-Returnable Items:
❌ Perishable items (e.g., pet food, treats).
❌ Personalized or customized products.
❌ Items purchased on final sale or clearance.

2. How to Initiate a Return

1️⃣ Contact Us – Email us at support@crittopets.com with your order number and reason for return.
2️⃣ Return Approval – Once approved, we will provide return instructions.
3️⃣ Ship the Item – Pack the product securely and send it back using the provided return address.

3. Refunds & Processing

• Once we receive the item and inspect it, refunds will be processed within 7-14 business days.
• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable, unless the return is due to an error on our part.

4. Exchanges

• If you received a defective or incorrect item, we will replace it at no extra cost.
• Exchanges are subject to product availability.

5. Return Shipping Costs

• Customers are responsible for return shipping fees unless the product was damaged, defective, or incorrect.
• We recommend using a trackable shipping method to avoid lost returns.

6. Contact Us

If you have any questions or need assistance with your return, please reach out:

📧 Email: support@crittopets.com
📩 Telegram: @crittopets

🐾 Thank you for shopping with CrittoPets!