Frequently Asked Questions (FAQ)
1. Orders & Shipping
Q: How long does shipping take?
A: Orders are processed within 1-3 business days, and delivery takes 7-14 business days, depending on your location.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can track it on our Track Order page.
Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your order size and destination.
2. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 7 days of delivery, provided the item is unused, unopened, and in its original packaging. Perishable items (e.g., pet food) cannot be returned.
Q: How do I request a return?
A: Contact us at support@crittopets.com with your order number and reason for return. Once approved, we will provide return instructions.
Q: When will I receive my refund?
A: Refunds are processed within 7-14 business days after we receive and inspect the returned item.
3. Products & Availability
Q: Are your pet products safe and high quality?
A: Yes! We carefully select our products to ensure they meet high-quality and safety standards for your pets.
Q: What if an item is out of stock?
A: If a product is unavailable, you can sign up for restock notifications, or contact us for alternative recommendations.
Q: Do you offer bulk or wholesale orders?
A: Yes! For bulk or wholesale inquiries, please contact us at support@crittopets.com.
4. Payments & Discounts
Q: What payment methods do you accept?
A: We accept list of payment methods, e.g., credit/debit cards, PayPal, etc..
Q: Do you offer discounts or promo codes?
A: Yes! Subscribe to our newsletter and follow us on social media for exclusive discounts and promotions.
5. Contact & Support
Q: How can I contact CrittoPets?
A: You can reach us via:
📧 Email: support@crittopets.com
📩 Telegram: @crittopets
Q: What are your customer support hours?
A: Our support team is available Monday – Friday, 9 AM – 6 PM (your time zone).
Still have questions? Feel free to contact us—we’re happy to help! 🐾